First, please check that you have a valid reference number.

A Royal Mail reference number is 13 digits long starting with two letters (e.g. AA), followed by nine numbers, and ending with the two letters GB. For example, a reference number could look like this: AA 1234 5678 9GB.

How to find your reference number.

If your reference number is still not working in Track & Trace, please contact the Track & Trace Helpline, on 08457 001 200. If your reference number starts with the suffix FD, FE or FF please contact the Royal Mail Tracked Help line, on 08456 038 495.